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FAQS

Q1: Why Does the Headset’s Mic Not Connect or Work?

A: 1. On your computer, right-click the Speakers icon at the bottom right, then click Open Sound settings. Select and make sure that [A19] is set as input device (Microphone). 2. Adjust the microphone position to be 0.79-0.98 inches (2-2.5 cm) away from your mouth. If the microphone boom is too far or too close to your mouth, it may cause issues with sound pickup. 3. The microphone may have been accidentally muted, which prevents it from picking up your voice, please turn off the mute button.

Q2: What to Do If I Can’t Turm On the Headset or Fail to Connect to Devices?

A: 1. Headset is out of power, please charge the headset. 2. Try to reset the headset. 3.Ask us for technical support. 3. The headset can’t connect to a device while it is charging. The headsct has a built-in charging protection feature to prevent the battery from overheating and to ensure safety.

Q3: Why Can’t the Headset be Charged?

A: 1. Fully charged. 2.The headset must be tumed off while charging. The charging protection system will be triggered and charging will stop.

Q4:How Can I Connect the Headset to My Laptop/Computer?

A: On your PC, select Start > Settings > Bluetooth & other devices >Add Bluetooth or other device> Bluetooth > Click on the [A19] of your device. If your computer asks for a Bluetooth driver, contact your computer manufacturer.

Q5: Why Does the Headset Turm Off Automatically?

A: If there is no connection for more than 5 minutes or the battery voltage is lower than 3.3V, the headset will automatically shut down. Please restart or charge the headset.

Experience Effortless Communication, Anywhere: Our Bluetooth headset incorporates cutting-edge AI noise reduction technology, delivering premium sound quality that effectively blocks 95% of background noise. Enjoy a crystal-clear, lifelike calling experience akin to in-person conversations.
Extended 55Hrs Battery Life: With a swift 2-3 hours charging time, our Trucker Bluetooth headset offers an extended battery life of up to 36 hours of talk time, 55 hours music time and 80 days of standby time. Drive, commute, meeting or work from home without the hassle of frequent recharging, empowering you to make calls or attend meetings at your convenience.
All-Day Comfort for Prolonged Wear: Crafted with soft, breathable earmuffs and an ultra-soft adjustable headband, our bluetooth headset features a 270° rotatable design for both earmuffs and microphone, ensuring prolonged comfort and easy to switch and left/right ear available. Ideal for extended use, this wireless headset is perfect for work, promising day-long comfort.
Seamless Connection to 2 Devices: Effortlessly connect our bluetooth headset to two Bluetooth devices simultaneously. Never miss important calls or meetings while enjoying your favorite music. Compatible with various Bluetooth-enabled devices, this headset ensures versatility.
Extended 59ft Wireless Range: Enjoy unparalleled freedom of movement with our wireless Bluetooth headset, featuring an impressive working range of up to59ft/18m. Maintain clear and smooth call quality, even when your mobile phone isn’t immediately accessible. If you have any problems with the trucker headset, please feel free to contact us, we will offer 24 hours online serivce.
Product Included Components: A19 Bluetooth Headset x1(Not with USB Dongle), USB-C Charging Cable x1(Not with Charging Adapter), User Manual x1. Before purchasing, please check if your computer has Bluetooth functionality. If it doesn’t, it won’t be compatible with the A19 Bluetooth Headset.
A19 Bluetooth Headset Size: 4.92inch*6.96inch*2.44inch (12.5cm*17.7cm*6.2cm). Please check if the size fits your head.